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nq22 is clear about what account data we collect, how it is used, and what choices you have. Access to our platform and the rights described here depend on your local law and eligible regions.
When you open an account with us, we collect the information you provide directly — your name, contact details, and the payment method you connect, whether that is Nagad, Rocket or Upay. We also collect data generated by your use of the platform: login timestamps, device type, browser session data, and transaction records tied to your account wallet. This data serves three purposes. First, it lets us operate your account correctly and process wallet transactions through the local payment rails you have connected. Second, it helps us identify unusual activity on your account and act on it. Third, where required by the laws of the jurisdiction under which we operate, we may be obliged to retain certain records for a defined period. We do not sell your personal data to third parties. We do not share it with advertisers. Any data shared with payment processors — for example when a Nagad or Rocket transfer is initiated — is limited to what that processor needs to complete the transaction. Your account data is not used to build marketing profiles for external parties. All data handling described in this policy applies subject to your local law and eligible regions.
Transaction data passed to Nagad is limited to what is needed to process your wallet transfer. We do not share your full account profile with payment processors.
When you use Rocket for a deposit or withdrawal, only the data required to complete that specific transaction is shared with the Rocket payment service.
Upay transactions follow the same data-minimisation approach. Your account details beyond the transaction itself remain within our system.
This policy covers data we control directly through the nq22 platform. It does not extend to third-party websites, payment provider portals or game content servers operated independently. Understanding the boundary helps you know which entity to contact when a data question arises. Availability of these rights depends on your local law and eligible regions.
Data collected when you log in, update your profile or change your account settings falls entirely within this policy. We control it and you can request a review of it.
Transaction records for Nagad, Rocket and Upay payments are held in your account history. The payment processor's own privacy terms govern data on their side of the transfer.
Browsing behaviour on nq22 pages — which sections you open, how long a session runs — is captured in our session logs and is covered by this policy.
Game studios and external service providers operate under their own data terms. This policy does not override or extend to data those providers collect independently.
You have practical options when it comes to the data we hold about you. Your account settings page shows the personal details on record, and you can update most of them directly — name, contact information and connected payment method. If you find an error that the account page does not let you correct yourself, our support route handles correction requests. We aim to respond to data correction requests within the timeframe required by applicable law in the jurisdiction covering your account. For records that go beyond what the account page displays — such as historical login data or a full transaction log — you can submit a formal access request through the support channel. We will confirm what we hold and provide it in a readable format where the law requires us to do so. If you want to close your account and request deletion of data we are not legally required to retain, that request follows the same support path. All of these rights are available subject to your local law and eligible regions.
Open your account settings to see the personal details and payment methods currently on file. Transaction history is available in the wallet section of your account.
Update your name, contact details or connected wallet directly in account settings. If a field is locked, contact support with the correction and your account reference.
For questions about what data we hold, why we hold it, or how long we keep it, reach out through the support channel. We respond in line with applicable legal timeframes.
A closure and data deletion request is handled through our support route. We will confirm which records we must retain by law and delete the rest upon verification.
If you have a question about this policy, want to submit a data access request, or need to flag a concern about how your information has been handled, use the contact routes published on the nq22 site. We do not accept privacy requests through social media or unverified channels — all formal requests must come through a route where we can confirm your account identity before acting. Use the channel that matches your situation: live chat for quick clarifications, email for formal written requests.
Open the live chat from your account page to ask a quick question about this policy or to find out which support step to follow for a more formal request.
For formal data access, correction or deletion requests, use the email address listed in the Contact section of the nq22 site. Include your account reference in the subject line.
The Help section of your signed-in account area carries published answers to common privacy questions. Check there first before submitting a formal request.
We handle four core areas under this policy: cookies and session tracking, data retention periods, account security measures, and the process for requesting changes. Each area has a defined scope so you know exactly what applies to your account and what falls outside it.
We use session cookies to keep your account active during a visit and analytical cookies to understand how pages are used. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how account pages load.
We keep account and transaction records for the period required by applicable law in the jurisdiction covering your account. Records no longer required by law are deleted on a scheduled basis. Retention periods are not indefinite.
Access to your personal data within our systems is restricted to staff with a direct operational need. Your account login is protected by password and, where enabled, a verification step. We do not share login credentials with payment processors.
This policy is updated when our data practices change or when applicable law requires it. The current version is always the one published at this address. If a change materially affects your rights, we will notify you through your registered account contact.
These are the questions we receive most often about how we handle account data, what rights you have, and how to act on them. If your question is not here, the support routes in the section above are the right next step.
We collect the details you enter during registration — name, contact information and your chosen payment method. Once active, your account also generates login records, device type, session data and transaction history linked to wallets like Nagad, Rocket or Upay.
We do not sell your data or share it with advertisers. Payment processors receive only the transaction data needed to complete a specific Nagad, Rocket or Upay transfer. Game studio providers operate under their own data terms and are not given your account profile.
Your account settings page shows the personal details on record. For a fuller log — including historical login records or full transaction data — submit a formal access request through our email support route with your account reference included.
Most contact details and payment method information can be updated directly in account settings. If a field is locked, contact us through live chat or email, provide the correct information and your account reference, and we will action the correction.
Retention periods follow applicable law in the jurisdiction covering your account. Records required by law are kept for the mandated period. Data we are not legally required to retain is deleted on a scheduled basis, and you can request deletion of non-mandatory records by contacting support.
This policy describes how we handle data for accounts on the nq22 platform. Whether you can access the platform and exercise these rights depends on your local law and eligible regions. Check the terms published on the site for jurisdiction-specific conditions.